Camellia Painting Company LLC (“Camellia Painting Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us through our website, forms, chatbot, phone calls, and text messages.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you have.

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us

When you contact us, request an estimate, complete a form, use our chatbot, call or text us, or otherwise communicate with us, we may collect:

• Name

• Phone number

• Email address

• Property address or project address

• ZIP code or service area information

• Details about your painting project

• Preferred schedule or appointment details

• Photos or files you voluntarily provide

• Any other information you choose to submit

Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Website activity and interactions

• Referral source or campaign source

• Cookie and tracking data

This information helps us understand how people use our website and improve performance, marketing, and customer experience.

How We Use Your Information

We may use your information to:

• Respond to inquiries

• Provide estimates and schedule appointments

• Communicate about your project

• Send service-related emails or text messages

• Improve our website and customer experience

• Analyze website traffic and lead sources

• Train and improve our website chatbot and internal systems

• Maintain business records

• Comply with legal obligations

Text Messages and Phone Calls

If you provide your phone number, you consent to us contacting you by phone call or text message regarding your inquiry, estimate, appointment, or project.

Message and data rates may apply depending on your mobile carrier.

If you no longer want to receive text messages from us, you may reply STOP at any time or contact us directly.

We do not share mobile opt-in data or text messaging consent with third parties or affiliates for their own marketing purposes.

Chatbot and Website Tools

Our website may include an AI-powered chatbot or similar communication tool to help answer questions, collect inquiries, and direct users to call, text, or schedule an estimate.

Information you submit through the chatbot may be stored and used the same way as information submitted through a website form or contact request.

Please do not share sensitive personal, financial, medical, or other confidential information through the chatbot.

Cookies and Tracking Technologies

We may use cookies, pixels, scripts, and similar technologies to:

• Understand website traffic and visitor behavior

• Measure campaign performance

• Improve the website experience

• Track conversions, calls, and form submissions

• Support remarketing or advertising efforts

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

How We Share Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, such as providers for:

• Website hosting

• CRM and lead management

• Form submissions

• Call tracking

• Text messaging

• Appointment scheduling

• Analytics

• Chat tools

• Email communications

We may also disclose information if required to do so by law, legal process, or to protect our rights, property, or safety.

Data Retention

We keep personal information only for as long as reasonably necessary to:

• Respond to your inquiry

• Provide services

• Maintain business records

• Improve our operations

• Meet legal, tax, or compliance requirements

Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information. However, no website, email transmission, text message, or electronic storage system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us at any time to:

• Request access to the information you submitted

• Correct inaccurate information

• Ask us to delete your information, where appropriate

• Opt out of non-essential communications

We will respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, review sites, scheduling tools, or other services. We are not responsible for the privacy practices or content of those third-party sites.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

Camellia Painting Company LLC